Join PhonePe as an Advisor, Service Recovery Reds—Bengaluru
PhonePe, India’s leading digital payments platform (500M+ users), is hiring Service Recovery Advisors in Bengaluru! This is your chance to kickstart your career in customer experience with one of India’s most innovative fintech companies.
✅ No experience required (0-2 years candidates welcome)
✅ 5-day work week with rotational weekends
✅ Best-in-class perks – Free meals, insurance, education support
✅ Fast-track growth in customer experience & fintech
📢 Graduates fluent in English+Hindi preferred
💼 Job Role: Service Recovery Advisor
📍 Location: PhonePe HQ, Bengaluru (On-site)
🕒 Work Schedule: 5 days/week (2 rotational off-days)
🔍 Key Responsibilities
As a Customer Support Champion at PhonePe, you will:
✅ Resolve customer issues – Payment failures, account access, transaction queries
✅ Multi-channel support – Phone calls, chat, email
✅ Follow SOPs – Ensure quick & accurate resolutions
✅ Build trust – Handle escalations with empathy
✅ Process improvement – Suggest ways to enhance customer experience
✅ Educate users – Guide customers on PhonePe features
🎯 Ideal Candidate Profile
🔹 Must-Have Skills
✔ Excellent communication (English + Hindi mandatory)
✔ Problem-solving mindset
✔ Patience & empathy for customer issues
✔ Basic tech-savviness (Digital payments knowledge a plus)
🔹 Preferred Skills
⭐ Additional South Indian language (Kannada/Tamil/Telugu)
⭐ Prior customer service experience (Not mandatory)
🎓 Eligibility
- Graduation required (10+2+3 pattern)
- 0-2 years experience (Freshers encouraged to apply)
💰 Salary & Benefits
| Component | Details |
|---|---|
| Base Salary | ₹2.5-4 LPA (Based on experience) |
| Incentives | Performance-linked bonuses |
| Free Meals | Lunch & snacks at office |
| Health Insurance | Self + family coverage |
| Education Support | Tuition reimbursement |
| Career Growth | Promotions to Team Lead/CX Specialist |
🌟 Why PhonePe?
✔ Impact 500M+ users daily
✔ Startup culture with stability of a unicorn
✔ Learn from India’s best fintech minds
📌 How to Apply?
3 Simple Steps:
1️⃣ Click “Apply Now“ (PhonePe careers page)
2️⃣ Upload Resume – Highlight communication skills
3️⃣ Complete Application – Personal & education details
🔗 Early applications get priority!
❓ FAQs
Q1. Is this a WFH role?
🏢 No – On-site at PhonePe Bengaluru HQ
Q2. What languages are required?
🗣️ English + Hindi mandatory, South Indian languages preferred
Q3. Is night shift involved?
🌙 Rotational shifts (9 AM-9 PM window)
Q4. Growth opportunities?
🚀 Yes! Top performers move to:
- Team Lead
- Quality Analyst
- Product Support Specialist
Q5. Training provided?
📚 Yes! 2-4 weeks intensive training
🌟 Why This Role Rocks!
- Be the face of India’s #1 payments app
- Develop crucial customer service skills
- Stepping stone to fintech career
- Amazing workplace perks
📢 Don’t miss this chance to grow with PhonePe!
🔗 Apply today & tag friends who might be interested!
